RWD’s core business is to improve performance within an organization. Often, performance improvement is merely a matter of ensuring that the right people have access to the right information in the right format. This information can take many formats, including training, procedural documents, or online help. Regardless of the format, the core methodology for uncovering, organizing, and presenting this information is the same.
RWD has developed RWD InfoVision as our standard process for executing information documentation. InfoVision is derived from the concept of "Visual Information" and embodies the principles and practices required to consistently deliver world-class documentation.
Whether paper-based or electronic, InfoVision defines world-class documentation through the following eight principles:
- User-centric design - Content and presentation are focused on allowing the end users to quickly find the information they need, when they need it.
- Technically correct content - RWD’s credibility rests on our ability to understand and describe complex systems and processes accurately. We work with your subject matter experts to ensure that information is complete and accurate.
- Mental models - RWD uses conceptual models and mental maps to convey complex concepts. This ensures thorough communication and logical presentation of complicated information.
- Effective graphic representation - The old cliché "a picture is worth a thousand words" is embodied in this principle. Effective graphics reduce the need for lengthy explanations and add value to existing text.
- Effective organization of information - By grouping information logically based on user need, users can find the information they need more quickly and easily.
- Human-factored layouts and formats - RWD documents are designed to be aesthetic and functional whether delivered on paper or on a computer screen. Fonts, graphics, and formats are planned for ease of reading, navigation, and use.
- Cost-effective information life cycle - RWD leverages advanced technology and proprietary tools to ensure that information can be developed and maintained cost-effectively.
- Value-added focus - No two organizations are alike. RWD tailors its methods to fit your organization’s needs. Working with you, we determine the best way to use our extensive experience and resources to produce the most cost-effective solutions for your organization.
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