infoMaestro™ Knowledge and Information Management

RWD Technologies recognizes that forward-looking companies are strategically focused on implementing post-sales service operations to improve their revenue growth and competitive advantage. RWD can help Original Equipment Manufacturers (OEMs) deploy cutting-edge technologies that foster the free flow of strategic asset- and field service-related information to your service operation in real time.

Whether business-to-business or direct-to-consumer, companies rely on their services organizations to improve customer satisfaction and become more profitable. That requires more proactive innovation to satisfy customers' existing needs and anticipate new ones.

The manufacturing sector has been relatively slow to adopt new technologies that could not only enhance the product repair turnaround time, but also provide much needed data to better support asset management.

RWD developed the infoMaestro™ suite of solutions to help you better manage your information assets and gain insight into what improves productivity, creates value and provides benefits for customers. Based on our deep domain expertise in manufacturing and services, we engineered an enterprise-class solution. This unique solution merges Electronic Content Management (ECM), Customer Relationship Management (CRM), XML authoring and publishing, and knowledge delivery solutions to address the full spectrum of your customer service and productivity needs.