infoMaestro™ Services Communications Solution (ISCS)

Customers and business partners are becoming more demanding and discriminating. As they do, your company must focus on increasing services to gain competitive advantage and consistently striving to exceed customer expectations. Any customer-focused business strategy must include technology solutions that reduce manual and error-prone processes and improve your control of timely content, information, and data associated with your customer and asset activities.

RWD Technologies has deep domain experience and knowledge in the services and Original Equipment Manufacturing (OEM) space. With that expertise, we have engineered an enterprise-class solution merging Customer Relationship Management (CRM) with Electronic Content Management (ECM) capabilities. This unique solution dramatically improves the response time and capacity of your customer service organization.

infoMaestro™ is built on three industry-leading platforms. RWD's infoMaestro™ Dynamic Assembly Engine seamlessly integrates the three environments and provides transparent access to document repositories and ECM functionality from the CRM interface.