Solutions

End User Training

RWD has a long and successful history helping clients implement ERP software. We are the market leader in workforce performance improvement with experience on more than 500 implementations worldwide. We understand that the success of your end users will ultimately lead to the success of your implementation.

Resources

Solution Overview

SAP User Training & Performance Support Oracle End User Services Peoplesoft End User Services JD Edwards End User Services

Case Studies

SAP 4.6 Implemention Case Study SAP 4.6 Upgrade Case Study Oracle 11i Implementation Case Study Oracle Financials Implementation Case Study

White Paper

Peoplesoft Enterprise Learning White Paper

Your ERP software provides the infrastructure to manage your systems, but your employees are the ones that will work within those systems to keep your business running smoothly. A well trained and confident user will help you effectively apply the technology you have put in place. Whether you are introducing software for the first time, upgrading to a new release, or providing ongoing performance support training, RWD can help you develop the training materials you need.

RWD's End User Training Solutions include:

Customized training development for SAP, Oracle, PeopleSoft, and JD Edwards
Electronic performance support systems
Online help
Training documentation

Customized Training Development

SAP User Training

Having chosen SAP, your company has the tools and technology it needs to compete in today's marketplace. To ensure your success, your employees need the knowledge, skills, and confidence to use those tools to their fullest potential. RWD will work with you to examine your business objectives, your user communities, and your implementation plans, and will develop a comprehensive learning strategy to help you achieve your goals.

For over five years, RWD has partnered with SAP Education to bring you performance-based solutions for your training initiatives. Operating as "SAP User Training and Performance Solutions...powered by RWD Technologies" (SAP UTPS), we will work together to help you put plans in place at the outset of your implementation so that you address key people issues at the appropriate times throughout the process. We have the knowledge, expertise and ties to the SAP Education Community to help you achieve all of your strategic learning initiatives.

Oracle User Training

Investing in Oracle is a major step in creating business systems that allow you to run a more streamlined and profitable operation. Equally important is the decision you make about how your end users will be introduced to and trained on the new system. You want quick, cost-effective solutions that are easy to maintain and can be leveraged for many purposes. That's where RWD comes in. We've been in the business of creating end user-focused, performance-based solutions for our clients for more than 15 years and have a proven track record for quality, efficiency and cost savings.

In addition to custom learning solutions, RWD has also developed the RWD Oracle 11i Navigation course. This eLearning course provides a quick, economical approach to providing your users the knowledge they need to interface with the latest Oracle release.

Before your users can successfully work within your new Oracle environment, they need to be able to navigate through the interface. Having confidence in their ability to move between the different screens and successfully complete tasks will speed their adoption of the new system. RWD offers a web-based Oracle 11i Navigation course that helps your end users learn everything they need to know about the latest Oracle interface. Working at their own desks, at their own speed, users progress through online demonstrations, interactive simulations, quizzes and exercises, and learn how to perform successfully on the new Oracle interface. Job aids can be printed out and used as a desktop reference

PeopleSoft User Training

Whether it is an upgrade or initial implementation, there are two critical components of every effective learning strategy: end user training and ongoing support. RWD can rapidly identify the right mix of deliverables required to get your end users up to speed. RWD has significant experience with PeopleSoft's End User Training Kits and their User Productivity Kit (UPK) across many successful joint engagements. We can help you jump-start your end user training project and ensure that your end users will perform successfully immediately upon going live.