Communities of Practice

We know that 80% of what people learn is learned on the job. To obtain the greatest benefit from this "informal" learning, RWD helps develop Communities of Practice.

After an enterprise application go-live or the introduction of a new process, employees doing the same jobs are learning new things at a different rate depending on the nature of their daily activities. When collaborating as part of a Community of Practice, they have a structured way to share what they have learned and respond to requests for assistance. This ability to collaborate, share critical knowledge and learn from other employees' experience provides all of your employees with the information they need to learn and perform at a higher level. RWD will help you define where communities will have the most impact and work with you to establish the following:

• Sponsorship
• Membership
• Roles
• Process and principles
• Communication plans
• Tools and technology
• Maintenance and support
• Metrics